Help/Support
Where can I update my account details?
What type of support do you offer for MotorLot?
What is your system uptime percentage?
If I have questions how fast can I typically get an answer?
Why should I choose MotorLot?
How do I request a new feature?
Do you work out special accounts for larger dealerships?
What types of dealerships do you support?
Is MotorLot reliable, secure and confidential? Is our data safe? Where is the data hosted?
How can I change the account owner on my account?
How do I update or charge our credit card?
How do I cancel my account?
Can I download all my files at once?
Where can I update my account details?
You can easily update your account details by clicking on “settings” within your account. From here you can upgrade your account, view invoices, change where emails are sent and change your password.
What type of support do you offer for MotorLot?
We offer email support and during normal business hours we try to answer your emails within 24 hrs but generally answer them within a few hours.
What is your system uptime percentage?
We partner with SliceHost a well respected hosting company. Here is their take on uptime Here’s our SLA: we’ll do our best to keep your machines running smoothly for as long as possible and get them up ASAP should something go wrong.
If I have questions how fast can I typically get an answer?
Generally within a few hours during normal business time.
Why should I choose MotorLot?
MotorLot has the only fully web based dealer management software on the market. Making it extremely easy to manage your business. Plus, aren’t you sick of software built in the 90s!?
How do I request a new feature?
We love feedback and feature requests. Please send an email to support@motorlot.com with your requests.
Do you work out special accounts for larger dealerships?
Our Owner plan offers unlimited features.
What types of dealerships do you support?
We support auto, boat, RV, motorsports, powersports, golf cart dealers. Any kind of dealer that sells a vehicle.
Is MotorLot reliable, secure and confidential? Is our data safe? Where is the data hosted?
We take all reasonable precautions to keep your information safe and secure. Our state-of-the-art redundant server cluster is hosted and professionally managed by Slicehost, a recognized leader in high-end hosting. SliceHost offers a Zero-Downtime network and data center and is one of the best place to host mission-critical websites. We also use Amazon’s S3 storage technology to store and serve uploaded files.
How can I change the account owner on my account?
The MotorLot account owner is the person who originally set up your MotorLot account. The account owner is the only person who can up/downgrade plans, change credit card billing information, and cancel accounts. To change account owners, the current account owner needs to go to the Dashboard and click on the “Account” tab: Then scroll down to the “Change account owner” section and choose the person whom you want to be the new account owner.
How do I update or charge our credit card?
The account owner can change the credit card used for monthly MotorLot billing by going to the Dashboard and clicking on the “Account” tab. Once on the Account screen, click the “Change or update our card” link in the grey box near the top of the screen.
How do I cancel my account?
The account owner is the only person who can cancel the account. To cancel, go to the Dashboard and click on the “Account” tab. Once you are on the Account page, scroll to the section that says “Need to cancel your account?” Click the link that says, “Please cancel my account (I understand this is irreversible).” Note: There is no undo for cancellation. Once your account is canceled, all your project information will be immediately and permanently deleted.
Can I download all my files at once?
We don’t offer mass downloading of files at this time, so each file does need to be downloaded manually from each project.
